Return & Refund Policy

At Oura Ring, customer satisfaction is our priority. We are committed to providing authentic, high-quality products and a transparent return and refund process.

Return Eligibility

You may request a return within 7 days of receiving your order if:

✔ The product is unused and unopened

✔ Original packaging and seal remain intact

✔ All labels, accessories, and promotional items are included

✔ The item is returned in its original condition

Important: Opened or used products cannot be returned due to hygiene and safety regulations.

Return Processing

Once your return request is approved:

✔ Returned items are reviewed within 2–5 business days

✔ Unboxing photos or videos may be requested for verification

✔ Customers will be notified once the inspection is completed

Refund Process

After the returned product passes inspection:

✔ Refunds are issued within 5–7 business days

✔ Refunds are sent to the original payment method

✔ Shipping fees are non-refundable unless the error was on our side

✔ Items that do not meet return requirements may be rejected

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

✔ Contact our support team within 48 hours of delivery

✔ Provide clear photos or videos showing the issue

✔ After verification, a replacement or refund will be arranged

Non-Returnable Items

For hygiene and product safety reasons, the following items cannot be returned:

✔ Opened or used products

✔ Sample or trial-size products

✔ Clearance or promotional sale items

✔ Customized or gift package orders

Our Commitment

We strive to make every shopping experience simple, secure, and worry-free. Our goal is to provide premium products backed by reliable customer support and a fair return policy.

Thank you for choosing Oura Ring.